Available for opportunities

Esraa Ahmed

Data Scientist & AI Engineer

5 years delivering end-to-end AI, LLMs, NLP, forecasting, and data engineering. I work directly with technical and non-technical stakeholders to turn complex data into decisions that drive real business outcomes.

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About

The person behind the models

I'm Esraa, a Data Scientist & AI Engineer with a B.Sc. in Computer Science, I have 5 years of experience delivering end-to-end AI and ML systems across NLP, LLMs, forecasting, and data engineering. I specialize in systems that scale in production.

What sets me apart is sitting comfortably on both sides of the table. I've architected solutions with stakeholders and leads, and I've presented results to operations managers. This means faster project discovery and technical specs that actually align with your quarterly goals.

Projects

Work that drove real outcomes

LLM · RAG · MLOps
AI Customer Support System
95% accuracy · 87% queries automated

Built a production bilingual (Arabic/English) RAG system. Improved accuracy from 81% → 95% and automated 87% of daily support queries, cutting agent load and response times.

LLM / RAGRe-rankingRedisPrometheusGrafanaMySQLFastAPIDockerCI/CD
Time Series · ML · Forecasting
User Growth Forecasting - Time Series System
Forecasting · XGBoost · Month-over-month growth

Developed an end-to-end time series forecasting system for month-over-month user growth, achieving 4.6% MAPE using feature engineering and XGBoost model.

PythonXGBoostLSTMPandasScikit-learn
Data Science · ML · Segmentation
EEHC — Customer Segmentation System
3.8M rows · Clustering · Marketing impact

Segmented a large customer base using KMeans + PCA across behavioral, geographic, and engagement dimensions, enabling the marketing team to run targeted campaigns for each group for the first time.

PythonApache SparkKMeansPCAScikit-learnMatplotlib
Data Engineering · ETL · Analytics
Customer Care - End-to-End ETL Pipeline
10+ KPIs · Automated pipeline · KPI dashboards

Designed and built an automated data pipeline and dashboard to measure performance, queue times, response rates, and satisfaction scores that gave leadership real visibility into daily operations.

PySparkDelta LakePostgreSQLLiveChat APISupersetPython
LLM · NLP · Chatbot
🥈 2nd / 43 — LangChain Hackathon
Travelogue — AI Tourism Chatbot
↑ 86% Arabic accuracy · Real-time

Developed and launched an AI-powered web app to help tourists plan their vacations, provide real-time event updates, and support solutions for complaints. Improved the accuracy of Arabic data to 86%.

LangChainEmbedChainLlamaIndexOpenAIWhisperElevenLabsFastAPIStreamlit

Services

What I deliver

LLM & Chatbot Systems
Production grade conversational AI with RAG pipelines, semantic caching, privacy architecture, and bilingual Arabic/English support. From prototype to deployment.
Data Science & Analytics
Turning raw data into measurable business decisions (forecasting, segmentation, anomaly detection, and KPI dashboards).
Data Engineering & Pipelines
End-to-end ETL systems from API ingestion to Delta Lake to live dashboards. Scalable, tested, and built for production with monitoring and CI/CD.
Arabic NLP Solutions
Specialized in NLP Solutions. Sentiment analysis, NER, and STT/TTS
Technical & Non-Technical Clients
I speak both languages, architecting solutions with CTOs and ML leads, then presenting results to operations managers and executives.
Production Delivery
Every system ships with monitoring, documentation, and testing. Maintainable systems that the team can own and extend.

Tech Stack

What I build with

Machine Learning
TensorFlowTime Series ForecastingClusteringOCRDeep LearningAnomaly DetectionSpeech Recognition
NLP & LLMs
LangChainRAGSentiment AnalysisspaCy / NERTransformersWhisperPrompt Engineering
Data Engineering
Apache SparkPySparkDelta LakeETL PipelinesPostgreSQLRedisSQL
Cloud & MLOps
AWSDockerFastAPICI/CDPrometheusGrafanaStreamlit
Visualization
TableauPower BIApache SupersetPlotlyMatplotlib
Tools & Process
GitRequirements GatheringJiraAgilePostman

Recognition

Awards & certifications

2nd Place — LangChain Hackathon
Lablab MENA · Out of 43 projects
Service Excellence Award
Fixed Solutions
Jun 2023 · Extraordinary contribution & commitment to the profession
AWS Data Analytics Specialty
Amazon Web Services · Certified

Contact

Ready to turn your data into decisions?

Whether you need an AI system built from scratch, a bilingual NLP solution, a forecasting engine, or data insights that executives can act on, I'd love to hear about your project.

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Full-time roles & Freelance
Data Scientist · AI Engineer · ML Engineer